Client Survey Results - What we've learned and what we're doing.
We recently asked you, our trusted clients and friends to give us feedback and share thoughts on our services, schedule and ways for us to improve - and we're grateful for the time you took to share your thoughts. Here's a few key things we learned.
Make more Bodywork hours available!
We hear you. Our bodywork schedule has become quite full and we do not have many near-term available appointments. We are actively working on this and will soon be introducing our new Bodywork team member. We also will be hiring 1 to 2 more therapists in the months to come when we find the right cultural and professional fit for our client base.
Regular class schedule throughout the year
We agree. Our class schedule has been quite variable the past 12 months. Jessa and I have talked at length about what the ideal schedule mix would be for mornings & evenings, yoga & pilates, and younger & older client needs. We feel by Fall we will have the optimal mix of class types and times for you. Thanks for your patience as we experiment and learn what best suits our wide-ranging community.
Diversify the class offering and add more yoga
This was great to hear. There were lots of great insights in the surveys on what everyone is looking for. We took this input seriously and have added a number of new classes. For for those clients wanting a lower intensity reformer class, we created Breathe Reformer. We also added additional Rocksteady Mat Pilates class times per your request. We added an energy balancing breathe and movement class called Current. We layered in more Yoga in the evenings and added an additional Grounded class on Saturday mornings with a licensed LMT. Check out the current Movement schedule. There are tons of gems!
Please Refurb the Reformers
Thank you for raising this point. We acknowledge that we fell behind on our equipment maintenance. We have since refurbished all 6 of our Reformer machines. They look and feel brand new!!
What is the future plan for Virtual?
Many of you asked what our long-term Virtual Class plan was. We are not entirely sure. We are learning as we go. We certainly love seeing people join us from across the country for class. We love that our Virtual classes are live offerings. We intend on keeping Virtual into Fall for certain. We will keep you posted.
Our new brand look: practicing what we teach for positive change
When coronavirus spread to pandemic proportions last Spring, we, like so many others, proactively changed the way we had always operated to promote health in our community. We temporarily closed our studio and paused to consider. Right away, we knew that though this was an unplanned challenge, it was a most unexpected gift.
When coronavirus spread to pandemic proportions last Spring, we, like so many others, proactively changed the way we had always operated to promote health in our community. We temporarily closed our studio and paused to consider. Right away, we knew that though this was an unplanned challenge, it was a most unexpected gift. COVID gave us cause to quickly process grief and uncertainty, to find the blessings in the burden, and to look for new opportunities that we could recognize only because we were now looking at the world in a very different way. It was a catalyst for us to apply all that we had learned from our life and work experiences, to communicate clearly with each other and our team, and
to adapt. Because we rose to the challenge calmly and intentionally, we stayed happy and energetic through the changes we chose to make. We were still on the way to building the future of our dreams, we just now had a bit more breathing room and time to be purposeful with each step.
In the rich moments of the in-between, when the constant buzz of our full and fast-growing studio was quiet, we were able to really look at ourselves and our business and check in. How were we going to use the gift of time? We decided to focus on all the ways we can assure that Rocksteady thrives for years to come — including magnifying our presence in our community and the world. We have so much going on here in the unique way that we vibrantly, holistically integrate wellbeing, and we want to share it effectively, beautifully, and creatively. So that’s what we set out to do.
After interviewing several marketing agencies in the West, we ultimately chose to hand-pick a team of existing Rocksteady clients, each of them marketing pros in their own rights, and each of them active in our wellness practice. Who better to represent us than members of our own community?
Together we have worked to better understand and articulate the mission and vision of Rocksteady. In confidence, we can say that everything we do here we do to foster character, wellbeing, and connection. This is our mission. Our vision is and always has been to offer a connective space and intentional guidance for inspired wellbeing through movement. Now, we are so proud to reveal to you
just how we are communicating the essence of who we are through our new website, our inspiring newsletter, and our community-building social channels. To complement all the ways we connect with you one-on-one in class and in the studio, these are an extension of our spirit and our voice.
Please take some time to visit our new website. We love it. To us, it feels like home. We hope you will feel as welcome and inspired there as you do when you are with us in the studio. And very soon, you will receive the first of our new newsletters. We are so excited about connecting with you through them. They will be yet another way that we are here for you with insights, news, stories, inspiration, and a warm reminder that you are valued member of our Rocksteady community.
This past year has been a true testament to the relevance and usefulness of our wellness practice, and of honing our capacity to rock steady even when we are rocked, so hard, in so many unexpected, uncontrollable ways. It’s life. And when we’re ready for it, we can always come through challenge stronger, clearer on who we are, and more aware of what's needed next for the journey.
Thanks for coming with us. We look forward to the future together.
Jessa and Jeff